Susan Clarke

11 Paved Ct, Richmond TW9 1LZ, TW9 1LZ · View on Google Maps · Visit website · 02089486057

Susan Clarke Jewellers state plainly that their reputation rests on engagement, eternity and wedding rings designed and handmade in their own workshop. Jonathan Clarke is the owner, and the site refers to a family jewellery history reaching back to the nineteenth century, though no founding date is given for the business itself.

The workshop on site is the substance here. A jeweller who makes rather than retails can alter a design mid-process, fix a problem without sending your ring away, and tell you honestly what is and is not possible. Those are practical advantages you notice most when something goes wrong.

They publish no prices at all, and no statement about stone origin, so if lab-grown matters to you either way you will need to ask.

The published process runs in five stages: design consultation, choosing the metal, choosing the diamond, handcrafting, then the finished ring. Appointments are with a trained jeweller and designer, and can be held in the Richmond boutique or virtually.

They mention discussing budget as part of the consultation, which given nothing is published is where the conversation about money will happen.

No timescales are published, so establish a date early if you have one. They also offer remodelling, repairs, engraving and pearl re-stringing, which marks this out as a working local jeweller rather than a bridal showroom.

Eleven reviews at 4.6. That is the second-smallest sample of any jeweller profiled here.

The review sample here is small, so treat the rating as indicative rather than settled. A handful of reviews either way would move it noticeably. That is a limit on the evidence, not a mark against the jeweller.

Half of the reviews with text mention ring buying, which is a high proportion and consistent with a business whose stated speciality is rings. One review sits below four stars. Their Google listing publishes no opening hours, so call before travelling.

Review figures taken from Google and checked in July 2026. We recount them monthly.

This suits someone in south-west London who wants a ring made rather than bought, without travelling into central London, and who is comfortable discussing budget in the room rather than researching it first.

It also suits anyone who wants the same place to handle resizing, repairs and remodelling afterwards.

It will not suit you if you want a price indication before committing time, a published timescale, or a large certificated stone. The absence of any published pricing is the main friction.

How much do their rings cost?

They publish no prices anywhere on their site. Budget is discussed as part of the design consultation, so you will need an appointment to get a figure.

Do they make the rings themselves?

Yes. Their engagement, eternity and wedding rings are designed and handmade in their own workshop, which is the core of what they say about themselves.

Can I have a virtual consultation?

Yes, consultations are offered both in the Richmond boutique and virtually, with a trained jeweller and designer.

Do they use lab-grown diamonds?

They do not say. The site states only that they handpick the highest quality diamonds, with no statement about stone origin, so ask directly if it matters to you.