Alan Bick

Audrey House, 16-20 Ely Place, EC1N 6SN · View on Google Maps · Visit website

Alan Bick has sold engagement rings in Hatton Garden for more than five decades. The London showroom is in Audrey House on Ely Place, there is a second showroom on King Street in Manchester, and the collections are made in their own London workshops.

Google shows 453 reviews. We analysed 430: 423 are five star, one is four star, and six sit below that. The record runs back more than eight years, with 79 reviews in the past twelve months.

The guarantees are written down and specific: a 60-day money-back guarantee, 90 days of free resizing, a lifetime repair service, and a promise that if your partner does not love the ring, they will change the diamond or the design.

Our Top 100 ranks every London business we could verify as a genuine engagement ring jeweller, 311 of them from a pool of 1,120 candidates, on the strength of their Google review evidence. Alan Bick ranks #66 of 311.

They also appear on five of our ranked lists: Walk-In Friendly, First-Time Buyers, No-Pressure Jewellers, Open Late and Lab-Grown Specialists.

Thirty-four reviewers mention depth of knowledge and 33 mention aftercare or resizing, which fits the written guarantees. Twenty-eight describe the bespoke and design process, 26 mention good value for the money, and 20 report that the partner loves the ring.

The four critical reviews share one theme: getting a reply by email or phone. Against 423 five-star reviews that is a small share, and the fix is simple. Call rather than email if something is time-sensitive.

Review figures taken from Google and checked in August 2026. We recount them monthly.

This suits a buyer who wants the safety net in writing. The money-back window, the free resizing and the exchange promise take much of the risk out of choosing a ring alone.

It also suits someone buying the engagement ring and the wedding bands in one place. Wedding bands are the second most discussed topic in their reviews, and eternity rings come up too.

Plan the visit for a weekday. The showroom opens Monday to Thursday 9.30am to 6pm and Friday 9.30am to 4pm, and is closed at weekends. Appointments can be booked in store or by video.

What guarantees does Alan Bick offer?

A 60-day money-back guarantee, 90 days of free resizing, a lifetime repair service, and a promise to change the diamond or the design if your partner does not love the ring.

What are Alan Bick’s opening hours?

Monday to Thursday 9.30am to 6pm and Friday 9.30am to 4pm. The showroom is closed on Saturdays and Sundays.

Do they sell lab-grown diamonds?

Yes, both natural and lab-grown, and they are on our Lab-Grown Specialists list.

Can I have a video consultation?

Yes. Appointments can be booked in store at Ely Place or by video.